Returns FAQs

Can I return or exchange my order?

Because all Fortis Attire items are custom-made to order, we do not accept returns or exchanges for:

• Change of mind

• Incorrect size selection

• Personal preference

This is allowed under UK consumer law for made-to-order items.

What if my item is damaged or faulty?

If your item arrives damaged or has a manufacturing defect, we’ll make it right.

Please contact us within 14 days of delivery with:

• Your order number

• Clear photos of the issue

Eligible items will be replaced or refunded in line with Printful’s quality guidelines.

What if I received the wrong item?

If you received an incorrect item, contact us within 14 days and we’ll arrange a replacement at no extra cost.

Can I return an item if it doesn’t fit?

We cannot accept returns or exchanges for sizing issues.

Please:

• Check the size chart carefully before ordering

• Contact us before purchase if you’re unsure about fit

Do I need to return faulty items?

In most cases, no return is required. We may ask for photo evidence instead.

If a return is required, we will provide instructions.

How long do refunds take?

Once approved:

• Refunds are issued to the original payment method

• Processing times depend on your bank or payment provider

Shipping costs are non-refundable unless the item is faulty or incorrect.

What if my order is lost in transit?

If your order appears to be lost, please contact us.

We’ll investigate with Printful and the shipping carrier and issue a replacement where appropriate.

What happens if I entered the wrong address?

Please double-check your address at checkout.

We are not responsible for:

• Orders delivered to an incorrect address provided by the customer

If an order is returned to us due to an address error, additional shipping fees may apply to reship it.

Can I cancel or change my order after placing it?

Orders are sent to production quickly.

Once production has started, we cannot cancel or change your order.

If you contact us immediately after ordering, we’ll do our best to help — but this cannot be guaranteed.

How do I contact you about a return or issue?

Email us at:

📧 fortisattire@outlook.com

Include your order number and a brief description of the issue.

Refund Policy - the basics

Returns & Refunds Policy

Last updated: [Insert date]

This Returns & Refunds Policy explains how returns, refunds, and replacements are handled at Fortis Attire.

1. Made-to-Order Products

All Fortis Attire products are custom-made on demand and produced specifically for each order using a print-on-demand fulfilment model.

Because of this, we do not accept returns or exchanges for:

• Change of mind

• Incorrect size selection

• Personal preference

This is permitted under UK consumer law for custom-made or personalised items.

2. Faulty, Damaged, or Incorrect Items

We will offer a replacement or refund if your item:

• Arrives damaged

• Has a manufacturing defect

• Is different from what you ordered

To report an issue:

• Contact us within 14 days of receiving your order

• Include clear photos showing the issue

• Provide your order number

Claims are reviewed in line with Printful’s quality and replacement guidelines.

3. Incorrect Address or Failed Delivery

Please ensure your shipping details are correct at checkout.

We are not responsible for:

• Orders delivered to an incorrect address provided by the customer

• Orders returned due to incomplete or inaccurate address details

If an order is returned, additional shipping charges may apply to reship the item.

4. Refund Processing

Approved refunds will be issued to the original payment method.

Please note:

• Refund processing times depend on your payment provider

• Original shipping fees are non-refundable unless the item is faulty or incorrect

5. Size & Fit Guidance

We strongly recommend reviewing our size charts carefully before placing an order.

If you are unsure about sizing, please contact us prior to purchasing — we’re happy to help.

6. Items Lost in Transit

If your order appears to be lost in transit, contact us and we will work with Printful and the shipping carrier to investigate.

Replacements are issued where appropriate.

7. Contact Information

If you have any questions about this Returns & Refunds Policy, please contact us:
Email: fortisattire@outlook.com
Country: United Kingdom